Frequently Asked Questions

ITS's Frequently Asked Questions documentation will provide some basic information about the Pulse Secure application and Remote Desktop.  For detailed setup and use documentation please check the How Do I... pages.

What is Pulse Secure?

Pulse Secure provides a VPN user experience. This feature supports all Internet-access modes, including dial-up, broadband, and LAN scenarios, from the client machine and works through client-side proxies and firewalls that allow SSL traffic.

When a user launches Pulse Secure, traffic is transmitted to and from the client over the secure tunnel. When Pulse Secure runs, the client’s machine effectively becomes a node on the remote (corporate) LAN and becomes invisible on the user’s local LAN and the WROAMs Appliance serves as the Domain Name Service (DNS) gateway for the client.

Pulse Secure for mobile devices enables authenticated access from mobile (handheld) devices to corporate applications such as corporate e-mail and the corporate intranet through Pulse Secure Access Service. The Pulse client software for mobile devices includes remote VPN capabilities. Each supported mobile device requires that the user install the Pulse app for the particular device type.

The Pulse app is available as a free download from the app stores of the supported mobile devices. Pulse for mobile devices cannot be deployed directly from the WROAMs service. The type of secure connectivity and the supported security features vary according to what is supported on each mobile operating system.

Pulse is supported on the following mobile devices:

  • Apple® iOS
  • Google Android™
  • BlackBerry®
  • Nokia® Symbian
  • Windows® Mobile

How do I gain access to Western Remote Office Access Management (WROAMS)?

To gain access to this service, please complete a Corporate Data Access Form. Under Section III of the form, please check the box entitled Western ROAMs and follow the instructions regarding form submission. The form can be found at: http://www.uwo.ca/its/identity/identity_support/CDA.pdf.

Why doesn't the drive mapping script run when using Pulse Secure?

The automated drive mapping feature is not supported in Pulse Secure.  Visit the How Do I... section to learn how to manually map a network drive.

What is the preferred browser for WROAMS?

See Supported Platforms for latest information.

Where can I get the Remote Desktop Client?

The Remote Desktop Client is preinstalled on all Windows computers.

Mac users can Microsoft Remote Desktop client from the Mac App Store: https://itunes.apple.com/us/app/microsoft-remote-desktop/id715768417?mt=12&ls=1

How can I tell what version of Host Checker and Pulse Secure I have installed?

Windows

Click Start, Control Panel and select Programs and Features. Scroll to Pulse Secure or Pulse Secure Host Checker.  The program version will be found in the Version column on the right.

Mac OSx

Click About this Mac and select Software then select Applications. Scroll to Pulse Secure or Pulse Secure Host Checker.


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